About this online help

This online help provides you with information and procedures covering a wide range of administrative tasks. Procedures are provided for common tasks. Conceptual information and technical details are provided for all advanced topics.

Section contents

The following list provides a short description of each of the remaining sections in this online help.

Administering Crystal Enterprise

This section provides a general description of system administration as it relates to Crystal Enterprise. It then introduces the administration tools that allow you to manage and configure Crystal Enterprise, and it shows how to make some common changes to the system's default security settings.

Crystal Enterprise Security Concepts

This section details the ways in which Crystal Enterprise addresses enterprise security concerns, thereby providing administrators and system architects with answers to typical questions regarding security.

Managing User Accounts and Groups

This section describes the tasks related to account management for users and groups. It includes instructions that describe how to add, modify, and remove accounts within Crystal Enterprise. It also details how to use and integrate NT and LDAP authentication with Crystal Enterprise.

Managing Folder Objects

This section describes basic folder administration tasks and shows how to add folders and how to change settings, such as object rights and limits, for new folders.

Publishing Objects to Crystal Enterprise

This section focuses on the publishing process: it introduces the Crystal Publishing Wizard and tells you how you can use it to add Crystal reports and other objects to ePortfolio or to your custom web desktop; it also describes alternative ways of adding objects to the Crystal Enterprise environment.

Importing Objects to Crystal Enterprise

The Crystal Import Wizard allows you to import information from other Seagate Info or Crystal Enterprise systems into your new Crystal Enterprise system. This section provides a general overview of the Crystal Import Wizard along with a series of procedures that lead you through the process of importing information.

Controlling Users' Access to Objects

This section describes the ways in which object rights enable you to secure the content that you publish to Crystal Enterprise. Predefined access levels, advanced rights, and inherited rights are all discussed in detail. Examples and procedures are provided in the form of tutorials.

Managing Report Objects and Instances

This section describes the management of report objects and instances using the Crystal Management Console. It includes information on scheduling and choosing the settings for a report object, such as the format, the intended destination, the rights settings, and so on.

Managing Events

This section provides information on creating and managing events. It describes file-based events, custom events, and schedule-based events.

Crystal Enterprise Architecture

This section provides an overview of the Crystal Enterprise architecture, describes the different components, and identifies how they work together to distribute reports over the web.

Managing and Configuring Servers

This section provides information on a range of server tasks that allow you to customize the behavior of Crystal Enterprise. The section first covers straightforward tasks like starting and stopping servers, and then proceeds to more advanced configuration options, including APS clustering and other server-specific settings.

Scaling Your System

This section provides general information about ways in which you might begin to scale, or expand, your Crystal Enterprise system. The section also shows how to add server components to your installation.

Managing Server Groups

This section shows how to create server groups and subgroups. It also shows how to modify the group membership of an individual server.

Working with Firewalls

This section describes how Crystal Enterprise works with firewall systems. After providing some background information on the supported types of firewalls, this section explains how to configure firewalls and Crystal Enterprise to work together.

Licensing Information

This section describes how to view licensing information and add license keys with the Crystal Management Console (CMC). It also shows how to view your current account activity.

Appendix A: Object Rights and Access Levels

This section maps the object rights that are available in the Crystal Management Console (CMC) to the actual rights available through the Crystal Enterprise SDK; it also lists the object rights that make up each of the predefined access levels, and the default rights that are applied to the system root folder. This section is provided primarily for reference purposes. For complete details on setting object rights, see Controlling Users' Access to Objects.

Appendix B: UNIX Tools

This section details each of the administrative tools and scripts that are included with the UNIX distribution of Crystal Enterprise. This section is provided primarily for reference purposes. Concepts and configuration procedures are discussed in more detail throughout this online help.

Appendix C: Server Command Lines

This section lists the command-line options that control the behavior of each Crystal Enterprise server.

Appendix D: Troubleshooting path mappings

This section describes the ways in which virtual directories, application mappings, and virtual paths must be set up between your web server, the Web Connector, and the Web Component Server in order for Crystal Enterprise to work correctly.

Appendix E: General Troubleshooting

This section provides general troubleshooting steps and solutions to some specific configuration problems. For up-to-date answers to commonly asked questions, registered customers can freely download additional technical documents or knowledge base articles from Crystal Care technical support.

Glossary

This section defines some common Crystal Enterprise terminology.