The /viewer virtual directory

The /viewer virtual directory must be mapped to the Crystal Enterprise viewers directory on the web server machine. So, when a user requests a report from Crystal Enterprise, a Report Viewer (if required) can be served up from the actual directory on the web server machine.

On a Windows web server, the default viewers directory path is C:\Program Files\Crystal Decisions\viewers; on a UNIX web server, it is INSTALL_ROOT/crystal/viewers.

To check the /viewer virtual directory configuration

1. Go to the Crystal Enterprise Launchpad at:

   http://webserver/crystal/enterprise/launchpad/language/default.htm

   Replace webserver with the name of your web server machine, and replace language with the information appropriate to your version of Crystal Enterprise: use en for English, fr for French, de for German, and ja for Japanese.

2. Click the Crystal Offline Viewer link.

   You should be prompted to download the cvwsetup.exe file, which is located in the viewers directory of your Crystal Enterprise installation. If the web server cannot find this file, you may need to check the configuration of the /viewer virtual directory. For additional details on creating or editing virtual directories, see your web server documentation.