When troubleshooting reports, it is especially useful to determine whether the problem is isolated to one machine or is occurring on multiple machines. For instance, if a report fails to run on one processing server (Job Server or Page Server), see if it runs on another processing server.
If the problem is isolated to one machine, pay close attention to any configuration differences in the two machines, including operating system versions, patch levels, and general network integration.
In particular, check the database client configurations, the drivers and versions, and the accounts under which the processing servers are running. If the reports are based off ODBC data sources, compare the ODBC driver versions, the DSN configurations, and the versions of the MDAC layer.
If you follow these steps and the problem persists, contact Crystal Care technical support. Before you call, take note of the database client and version you are running, the database server version that you are connecting to, and the driver name and version that you are using to connect. For details, see Crystal Care technical support.
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