Windows NT authentication cannot log you on
When you attempt to log on to the Crystal Management Console (CMC) or to ePortfolio, the following error occurs:
NT Authentication could not log you on. Please make sure your logon information is correct. If your account is in any domain other than "DOMAIN NAME" you must enter your user name as DomainName\UserName.
This error may occur for various reasons. Investigate these common solutions:
- Ensure that the specified authentication type corresponds to the user name and password provided on the log on page. To log on with a Windows NT user name, verify that the authentication type is set to Windows NT Authentication and not Enterprise.
- Netscape users must provide a valid Windows NT user name in the form of
Domain\User.
- Microsoft Internet Explorer users must provide a valid Windows NT user name. It must be in the form of
Domain\User if the user account does not reside in the default domain of the APS.
- If Windows NT Integrated security (NT Challenge/Response) is enabled in Internet Information Services (IIS) and in the Web Component Server (WCS), then users must use Microsoft Internet Explorer. In addition, users must log on to the client machine with a valid NT domain user account before logging on to Crystal Enterprise. Users must log on to Crystal Enterprise with a valid Windows NT user name. It must be in the form of
Domain\User if the user account does not reside in the default domain of the APS.
- The web server and all Crystal Enterprise components must be running on Windows NT/2000 for Windows NT authentication to work.